counteroffer

The Joy of Salary Negotiation

After you've sent a resume to a company, somebody in human resources will call you up to screen you for fit. Inevitably, they will ask you what you will be looking for in terms of salary.

This is where it gets tricky. It's kind of like a game of chicken – salary discussions, especially at the beginning of the process, are especially difficult because the first one to give away their position loses their leverage to negotiate.

Your goal here is not necessarily aligned to the company's goal in terms of compensation. Assuming the position is a good match for both parties, here's where your interests diverge.

Your goal as a job seeker is to get the best salary offer you can.

The company's goal is to get the best candidate into the position in the most cost-effective manner possible.

In other words - you want to get a boatload of cash; the company would rather you work there for free. The actual figure you agree upon is the reality.

Before we get into negotiation strategy, let's discuss a few facts about how corporate salaries are determined (by the way, this is a heavy simplification of the compensation process, so I'm sure that some compensation professionals out will have some information to add):

  1. Companies - especially larger ones - usually have salary bands in which employees need to fit. For a particular position, there is an assigned salary range. For example, the company may have determined that they are able to pay between $15 and $20 per hour for an administrative assistant. The reason for this is that they don't want to have too much of a salary discrepancy between individuals doing the same type of job, but they want to have some wiggle room for folks with more experience.
  2. Salaries are usually driven by market data. A company will subscribe (and often provide information) to compensation studies telling them what the market will pay for a particular job. The data take into consideration several factors - the skill set involved, competitive nature of the market, geography, what competitors are willing to pay and other information.
  3. A company decides upon a compensation philosophy. This goes back to the market data described above. After looking at the data, company executives make a decision about their compensation philosophy as to how it relates to their compensation. A company looking to aggressively hire high-performing talent or that competes in a fast-changing market like technology tends to extend offers at the higher end of the range. Other companies may look to hire at the general market salaries, tending toward the average.
  4. Companies often have less flexibility on salaries for recent graduates and entry-level hires. This applies to your newly minted MBA just as much as it does to your nephew who recently received their bachelor's degree. Companies will often have a concrete salary structure for these recent grads, with adjustments up and down for work location and the ranking for the school from which they graduated.
  5. There's a lot more to consider in the offer than just salary - benefits matter. A lot. Companies often pay a great deal of money to provide a competitive benefits package. You know that health insurance the company's offering? Not every employer subsidizes the same amount to cover that, often leaving you - the employee - to pay a larger share of your premiums or co-pays.  There are other benefits, too - dental insurance, life insurance, disability insurance, tuition reimbursement, vacation time, holidays, company car, 401(k) matches and so on - into which companies can often pay dearly. A richer benefits package leaving more money in your pocket may give an employer a viable incentive to offer a lower base salary while still helping an employee make ends meet.
  6. Variable compensation matters too. By this, I mean bonuses, profit sharing and long-term incentives. Not every job offers an incentive, which rewards the employee if they or the company has a good year. A bonus is real money, and a company's philosophy may be to offer a lower base salary in exchange for a desirable bonus target.

Here are some considerations when negotiating salary:

  • It's to your advantage to avoid giving a specific expected salary figure until it's essential.  It's not always possible to hold off - a recruiter may really push for a specific number to ensure that you fit their structures - but try. It's ideal to see if it's a good marriage before locking yourself down to a specific number - this way, you keep your leverage.
  • Sometimes ignorance can work in your favor. This isn't always true, but in certain cases it can be. If you're a recent graduate and an employer is asking you what you are looking for in terms of salary, it's okay to say, "I don't have a specific figure in mind, I am looking for a compensation package that is in line for a recent graduate with an MBA from my university." A similar approach also works well if you know you've been underpaid against the market, saying something like, "I'm looking for a salary that is in line with my experience and education."
  • The employer may really push to find out your salary expectations. In which case, you may wish to consider taking a slightly different approach with your answer - "In my current position I have been earning $x, I am looking for a salary that will take into consideration the accomplishments and experiences I gained in my present role." You're not telling the employer you are asking for a specific figure - you're giving an idea of where you've been.
  • Sometimes it doesn't matter what you want. See #4 above - the company may pay EVERYBODY the same for a certain job. You have the choice of taking or leaving the offer.
  • Ask about the benefits. A rich benefits package has real cash value. Consider what you're being offered as part of the perqs as part of the total compensation.
  • A sign-on bonus may make up the difference. There are times when a company really wants to get you on board, but their salary bands (or some other reason) may prevent them from offering a higher salary. Or maybe you are walking away from a bonus at your current job. A sign-on bonus might help close the gap during that first year.
  • Be sincere in your negotiations. Assuming this is true - tell the corporate recruiter that you really want to make this work and that company x is clearly your first choice. Perhaps you are willing to meet somewhere in the middle of what was offered and what you asked for - tell them. The more you can make the recruiter feel that this is a partnership designed to meet a common goal, the better.
  • The choice is ultimately yours. You don't have to accept the job at the salary offered just because the company offers you the position. If you've negotiated in good faith, then you should be able to walk away from an offer with no hard feelings. Which leads me to one last point...
  • Avoid getting into the negotiations for counter-offers with your current employer.  It's not recommended - find out why here.

Scott Singer is the President and Founder of Insider Career Strategies Resume Writing & Career Coaching, a firm dedicated to guiding job seekers and companies through the job search and hiring process. He is a Human Resources professional and staffing expert with almost two decades of in-house corporate HR and staffing firm experience, and is a Certified Professional Resume Writer (CPRW) and Certified Professional Career Coach (CPCC).

Insider Career Strategies provides resume writing, LinkedIn profile development, and career coaching services, including a free resume review. You can email Scott Singer at scott.singer@insidercs.com, or via the website, www.insidercs.com.

 

Oh Boy! I Just Went In To Quit, and My Company Gave Me a Counter-Offer! I Can't Wait To... Um... Huh.

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About a month ago, a recruiter contacted you about a new job opportunity. Truth be told, you were getting a little bored in your current job, so the timing was good. You updated your résumé, went on the interviews, and hot-diggety-dog - you got the job! As a matter of fact, you received a written job offer, and accepted the position.

You ask to speak with your manager so that you can resign. After sauntering into his office, you thank him for the opportunity to work with the company, and you hand him your resignation letter.

You read the panic in your manager's eyes. Your resignation is now his very problem. Your projects are now his projects, and he's going to need to replace you. He asks you about your new job - responsibilities, salary, title. Then he thanks for you for coming into his office.

A couple hours later, your manager asks you if you could step into his office for a few minutes. He's holding an envelope in his hand.

He closes the door. After telling you how much they value you at the company and that he would like you reconsider your decision, he hands you the envelope he's been holding.

You open the envelope. Inside is a counter-offer. Your company would like you to stick around. And to do so, they are offering you more money. In fact, it's a raise greater than than the other company offered you. In addition, they're offering you an increase in job title, too.

You're puzzled. Okay, maybe your last performance review was good, but you were told at the time that you "need more time in your current position to master your job before being ready for a promotion."

What do you do?

Companies give counter-offers for many possible reasons. The two biggies are:

  • They value you a great deal. They weren't able to push through a raise / promotion / etc. before, but now you've given them a compelling reason to fight and make it happen.
  • They need your skills - right now. And it would be painful to replace you.

It's nice to be wanted. Really nice. And few things feel nicer than your boss showering you with compliments and cash to stick around.

But counter-offers are tricky business. Before accepting any counter-offer, consider the following:

  • The company makes a counter-offer from a position of weakness - they need you, and you're leaving. Although they may be giving you incentive to stay, their position of weakness ends the moment you decide to stick around.
  • What does it say that the company needs you to have a competing offer in order to provide you with a raise or promotion?
  • I've heard of people who have successfully leveraged a counter-offer into a better situation for themselves at work.
  • Some companies may extend a counter-offer to keep you around, while in the meantime they simultaneously conduct a confidential search to hire somebody new into your job. Your acceptance of the counter offer buys them the time to find an individual who hasn't demonstrated "disloyalty" to them.
  • Accepting a company's counter-offer tells them that you have a price.
  • Remember why you decided to explore other job opportunities to begin with. If you were frustrated with the environment, that's certainly not going to change. Ditto for your boss, the commute, and the business model.
  • By accepting a counter-offer, you will burn a bridge with the other company who originally extended you an offer. They were expecting you to join them, and now you've screwed up their plans.

Scott Singer is the President and Founder of Insider Career Strategies Resume Writing & Career Coaching, a firm dedicated to guiding job seekers and companies through the job search and hiring process. He is a Human Resources professional and staffing expert with almost two decades of in-house corporate HR and staffing firm experience, and is a Certified Professional Resume Writer (CPRW) and Certified Professional Career Coach (CPCC).

Insider Career Strategies provides resume writing, LinkedIn profile development, and career coaching services, including a free resume review. You can email Scott Singer at scott.singer@insidercs.com, or via the website, www.insidercs.com.