Get the Job by Minimizing the Chaos

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Great news! Remember when you entered your résumé into Melvin Motor Company's (MelMoCo) database for that dream job? You were so excited! The position practically had your name on it!

The recruiter at MelMoCo agrees! She's calling you now - and you're so excited when you answer the phone!

You're with Fido at the dog park. And all around you dogs are barking. And peeing. And chasing other dogs around. And performing other unspeakable doggie acts.

Yeah, that background noise is going to be fun to explain.  Please feel free to reapply with MelMoCo sometime next decade, when the H.R. department has completely turned over.

As a recruiter, I called candidates to conduct initial interview screens for jobs. And, more often than not, I've learned that people with a cell phone will pick up a call just about anywhere. To wit:

• In the drive-through at McDonald's, while confirming their order with the register;
• While attending a meeting;
• Grocery shopping, with the kids loudly demanding Cap'n Crunch;
• In a car, driving, with the windows open;
• Boarding an airplane;
• At the hairdresser, under one of those big dryer thingys;
• Watching television;
• Playing on the Xbox; and my number one all-time favorite...
• In the bathroom (yes, really)

Side note: It drives me bananas if I'm in a public restroom and somebody comes in talking on their cell phone. It's damn rude. So, I will flush the toilet - repeatedly - to make sure that whoever is on the other end of that phone call knows where it's originating. I suppose this makes me a sociopath, but I can live with that. :)

Anyway... the most remarkable aspect is that the CANDIDATE USUALLY TOLD ME WHERE THEY WERE WHEN THEY ANSWERED. I didn't even have to guess.

Sometimes, calls are unexpected - people aren't even looking for a job, and they get a cold call, so they answer the phone call like any other. For those of you whom this description fits, I hope the call goes well.

For those individuals who are actively looking for a job, consider doing the following:

• When an unfamiliar number pops up on your phone, unless you are somewhere quiet, let it roll to voicemail. Listen to the message immediately. Then call back from a quiet room.
• If you absolutely need to answer the call (and are somewhere socially acceptable to do so), tell the caller you are currently occupied, and set a time to call them back from a quiet room.
• If you are at home, and want to answer the phone, make sure the dogs are put away, the kids are quiet, and the television is off.

Your resume is probably one of several the recruiter has chosen to call for a particular job. Don't make it so easy for her to move you to the "no" pile.

Scott Singer is the President and Founder of Insider Career Strategies Resume Writing & Career Coaching, a firm dedicated to guiding job seekers and companies through the job search and hiring process. He is a Human Resources professional and staffing expert with almost two decades of in-house corporate HR and staffing firm experience, and is a Certified Professional Resume Writer (CPRW) and Certified Professional Career Coach (CPCC).

Insider Career Strategies provides resume writing, LinkedIn profile development, and career coaching services, including a free resume review. You can email Scott Singer at scott.singer@insidercs.com, or via the website, www.insidercs.com.

The Joy of Salary Negotiation

After you've sent a resume to a company, somebody in human resources will call you up to screen you for fit. Inevitably, they will ask you what you will be looking for in terms of salary.

This is where it gets tricky. It's kind of like a game of chicken – salary discussions, especially at the beginning of the process, are especially difficult because the first one to give away their position loses their leverage to negotiate.

Your goal here is not necessarily aligned to the company's goal in terms of compensation. Assuming the position is a good match for both parties, here's where your interests diverge.

Your goal as a job seeker is to get the best salary offer you can.

The company's goal is to get the best candidate into the position in the most cost-effective manner possible.

In other words - you want to get a boatload of cash; the company would rather you work there for free. The actual figure you agree upon is the reality.

Before we get into negotiation strategy, let's discuss a few facts about how corporate salaries are determined (by the way, this is a heavy simplification of the compensation process, so I'm sure that some compensation professionals out will have some information to add):

1. Companies - especially larger ones - usually have salary bands in which employees need to fit. For a particular position, there is an assigned salary range. For example, the company may have determined that they are able to pay between $15 and $20 per hour for an administrative assistant. The reason for this is that they don't want to have too much of a salary discrepancy between individuals doing the same type of job, but they want to have some wiggle room for folks with more experience.
2. Salaries are usually driven by market data. A company will subscribe (and often provide information) to compensation studies telling them what the market will pay for a particular job. The data take into consideration several factors - the skill set involved, competitive nature of the market, geography, what competitors are willing to pay and other information.
3. A company decides upon a compensation philosophy. This goes back to the market data described above. After looking at the data, company executives make a decision about their compensation philosophy as to how it relates to their compensation. A company looking to aggressively hire high-performing talent or that competes in a fast-changing market like technology tends to extend offers at the higher end of the range. Other companies may look to hire at the general market salaries, tending toward the average.
4. Companies often have less flexibility on salaries for recent graduates and entry-level hires. This applies to your newly minted MBA just as much as it does to your nephew who recently received their bachelor's degree. Companies will often have a concrete salary structure for these recent grads, with adjustments up and down for work location and the ranking for the school from which they graduated.
5. There's a lot more to consider in the offer than just salary - benefits matter. A lot. Companies often pay a great deal of money to provide a competitive benefits package. You know that health insurance the company's offering? Not every employer subsidizes the same amount to cover that, often leaving you - the employee - to pay a larger share of your premiums or co-pays.  There are other benefits, too - dental insurance, life insurance, disability insurance, tuition reimbursement, vacation time, holidays, company car, 401(k) matches and so on - into which companies can often pay dearly. A richer benefits package leaving more money in your pocket may give an employer a viable incentive to offer a lower base salary while still helping an employee make ends meet.
6. Variable compensation matters too. By this, I mean bonuses, profit sharing and long-term incentives. Not every job offers an incentive, which rewards the employee if they or the company has a good year. A bonus is real money, and a company's philosophy may be to offer a lower base salary in exchange for a desirable bonus target.

Here are some considerations when negotiating salary:

• It's to your advantage to avoid giving a specific expected salary figure until it's essential.  It's not always possible to hold off - a recruiter may really push for a specific number to ensure that you fit their structures - but try. It's ideal to see if it's a good marriage before locking yourself down to a specific number - this way, you keep your leverage.
• Sometimes ignorance can work in your favor. This isn't always true, but in certain cases it can be. If you're a recent graduate and an employer is asking you what you are looking for in terms of salary, it's okay to say, "I don't have a specific figure in mind, I am looking for a compensation package that is in line for a recent graduate with an MBA from my university." A similar approach also works well if you know you've been underpaid against the market, saying something like, "I'm looking for a salary that is in line with my experience and education."
• The employer may really push to find out your salary expectations. In which case, you may wish to consider taking a slightly different approach with your answer - "In my current position I have been earning $x, I am looking for a salary that will take into consideration the accomplishments and experiences I gained in my present role." You're not telling the employer you are asking for a specific figure - you're giving an idea of where you've been.
• Sometimes it doesn't matter what you want. See #4 above - the company may pay EVERYBODY the same for a certain job. You have the choice of taking or leaving the offer.
• Ask about the benefits. A rich benefits package has real cash value. Consider what you're being offered as part of the perqs as part of the total compensation.
• A sign-on bonus may make up the difference. There are times when a company really wants to get you on board, but their salary bands (or some other reason) may prevent them from offering a higher salary. Or maybe you are walking away from a bonus at your current job. A sign-on bonus might help close the gap during that first year.
• Be sincere in your negotiations. Assuming this is true - tell the corporate recruiter that you really want to make this work and that company x is clearly your first choice. Perhaps you are willing to meet somewhere in the middle of what was offered and what you asked for - tell them. The more you can make the recruiter feel that this is a partnership designed to meet a common goal, the better.
• The choice is ultimately yours. You don't have to accept the job at the salary offered just because the company offers you the position. If you've negotiated in good faith, then you should be able to walk away from an offer with no hard feelings. Which leads me to one last point...
• Avoid getting into the negotiations for counter-offers with your current employer.  It's not recommended - find out why here.

Scott Singer is the President and Founder of Insider Career Strategies Resume Writing & Career Coaching, a firm dedicated to guiding job seekers and companies through the job search and hiring process. He is a Human Resources professional and staffing expert with almost two decades of in-house corporate HR and staffing firm experience, and is a Certified Professional Resume Writer (CPRW) and Certified Professional Career Coach (CPCC).

Insider Career Strategies provides resume writing, LinkedIn profile development, and career coaching services, including a free resume review. You can email Scott Singer at scott.singer@insidercs.com, or via the website, www.insidercs.com.

How to Successfully Maneuver a Job Fair

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Job fairs can be intimidating. They're big, they're typically held at arenas or hotels, they're crowded, and you don't get much of an opportunity to speak with companies because there's usually a long line of other candidates waiting behind you for their turn.

Yep, it's a meat market. But you can successfully navigate a job fair to your advantage. You just need to be strategic in how you manage it.

First of all, who are those people standing around in the booth, representing the company? Here are the players:

• The Corporate Recruiter / Human Resources Representative. More often than not, the HR guy / gal planned the company's presence at the job fair. They've been up all night putting the display together and making sure the hiring managers who were supposed to be there actually are there. Their primary motivations are filling open jobs, and going the hell home.
• The Top Performer. Companies usually like to have their a-list employees at the career fairs, because it reflects well upon the company. Particularly popular at college fairs. I mean, why would they invite...
• The Poor Performer. Yes, you read that right - often a company will designate a bottom performer as the individual to go to the career fair. Why? Why would they do that? Because they won't be missed in the office - if their performance isn't great, how much more harm can it do to have them out of work for the day? Not that the job seekers being judged have any idea that this is happening.
• The Happy Alumnus. When it comes to college fairs, employers love to send their alumni, and the alumni usually love to get a free trip back to campus. When I worked at Motorola, we employed a substantial number of University of Florida graduates. They would have gladly had a knife fight to decide the winner, and thus who went to Gainesville. It makes sense - proud alumni are enamored of their alma mater, and they're going to be highly engaged.
• Selected At Random. Yup, they needed a warm body, and this individual didn't have any pressing business.

Now you know the players. How do you effectively stand out at a job fair?

1. Start early. Job fairs start quiet then build to a roar as the day gets going. If you have the ability to arrive when the fair opens, you have a better chance at shorter lines. You also get fresher company reps, who haven't talked themselves raw. You may get the opportunity for a more in-depth conversation.
2. Dress for success. Wear a suit. A nice suit. This is your first impression with a company. If you're coming from work, and they have a business casual dress code, change into that suite before going into the job fair. It makes a difference.
3. Have a plan of attack. Job fair organizers will often publish a list of exhibitors prior to the event. Decide upon your must-visit employers and see them first. Then canvas the rest of the fair.
4. Print your resumes on nice stationery. A bonded linen paper looks far nicer than your glossy white copy paper. It shows you care.
5. Have targeted cover letters for your key employers. This is a nice little touch that can make a big difference. If you know that you will be visiting Company X at the job fair, have a customized cover letter for that employer.
6. Polish your elevator pitch. This is the first thing you say after introducing yourself - 30 seconds about who you are and what type of position you're looking for. A snappy intro will help generate interest.
7. Watch for the cues that your time is up. Interviewers want to be nice, but they may be trying to signal that they need to get to the next person. If it feels like you've overstayed your welcome, you probably have. Thank them for their time, and move on to your next exhibitor.
8. Send thank you notes. If you obtained the interviewer's contact information, a brief email to them after the fair thanking them for their time along with a soft copy of your resume will reinforce your interest.

Scott Singer is the President and Founder of Insider Career Strategies Resume Writing & Career Coaching, a firm dedicated to guiding job seekers and companies through the job search and hiring process. He is a Human Resources professional and staffing expert with almost two decades of in-house corporate HR and staffing firm experience, and is a Certified Professional Resume Writer (CPRW) and Certified Professional Career Coach (CPCC).

Insider Career Strategies provides resume writing, LinkedIn profile development, and career coaching services, including a free resume review. You can email Scott Singer at scott.singer@insidercs.com, or via the website, www.insidercs.com.